Information for Patients

Reminder System
Our practice is committed to health promotion and preventative care. We may issue you with a reminder notice from time to time, offering preventative health services appropriate to your care. If you do not wish to participate in this system, please advise your doctor or the practice nurse.

Results
It is practice policy that patients make a follow up appointment with their doctor to discuss test results.

Patient Confidentiality
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patient Feedback
We provide an efficient, informed and confidential service. If you think we can improve on any aspect of our service, please speak to the doctor or business manager. From time to time, we will ask patients to fill out a confidential questionaire on their views of the practice and how it can be improved.

If you have a complaint about any of our services please speak to us first to assist us in resolving it for you. If you feel unable to do this or are unhappy with our response, you can contact the Health and Community Services Complaints Commissioner on 1800 232 007 or at www.hcscc.sa.gov.au

Privacy Statement
To provide the highest quality of care, this practice collects information about its patients.  Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, appropriate treatment and ongoing health care.  Other personal information is required so we can contact you about your health and for billing and refund purposes.

To provide continuity of care, the information we collect about you may be shared with other health care providers. Only relevant information will be made available to another health service provider.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times (both paper and electronic) and to ensure that this information is only available to authorized members of staff.

Patient information will not be included in any research project using data which may identify the patient unless that patient provides informed consent for his/her personal health information to be released for that specific project.

Patients are able to request that their medical records are made available in a format that can be transferred to another practice. Patients must complete a Release of Medical Information form for this to occur. An administration fee may be charged for this service.

It is the policy of this practice to maintain accurate, up-to-date and complete records.  You can help us in this task by informing us of any changes to names and contact details.

Under Australia’s privacy legislation, in most cases, you have the right to view the information that we hold about you. Please speak to practice staff who will forward your request to your doctor. There are some circumstances, such as for legal reasons, where access to your information will be denied, but if this is the case, you will be advised of the reason.